Here is the updated document with full, fully written Privacy Policy and Terms & Conditions sections integrated directly into Section 3 to replace the placeholder links.
At TSP Medical, PLLC, we are committed to transparent, compliant, and privacy-first communication. In accordance with Federal Communications Commission (FCC) regulations, CTIA carrier guidelines, and Toll-Free Messaging Verification standards, this page details our SMS/MMS practices, consent acquisition procedures, privacy safeguards, and user rights.
We obtain explicit consent before sending any text messages from our Toll-Free number: (888) 552-2060.
Web Contact & Patient Forms: When you submit a web form, request an appointment, or check a box during patient registration, you explicitly consent to receive messages related to your care, appointments, or account.
Text-In Keywords: You may opt in by texting keyword(s) such as START or JOIN to (888) 552-2060.
Next to every form, input, or checkbox where mobile numbers are collected, the following disclosure is displayed:
"By providing your phone number and checking this box, you agree to receive transactional and informational SMS text messages from TSP Medical, PLLC (e.g., appointment reminders, care notifications, billing updates, service information) at the number provided. Consent is not a condition of receiving medical care or service. Message and data rates may apply. Message frequency varies. Reply STOP to unsubscribe or HELP for assistance."
You maintain complete control over text messages sent to your mobile phone:
To Opt-Out / Stop: Reply STOP, CANCEL, UNSUBSCRIBE, or QUIT to any SMS message sent from (888) 552-2060. You will receive one final message confirming your unsubscription, after which no further text messages will be sent to your mobile device.
To Get Assistance: Reply HELP to any SMS message to receive instant assistance information, or reach out directly to our support team at (888) 552-2060.
By opting in to receive SMS messages from TSP Medical, PLLC via our toll-free number (888) 552-2060, you agree to the following terms:
Program Description: Messages are sent to provide patient communications, including appointment reminders, account updates, care notifications, and general customer service inquiries.
Message Frequency: Message frequency varies based on your interaction with our services and scheduled appointments.
Cost & Carrier Fees: Message and data rates may apply depending on your wireless provider plan. TSP Medical, PLLC does not charge a fee for sending or receiving text messages.
Cancellation & Opt-Out: You may opt out at any time by texting STOP to (888) 552-2060. You will receive a single confirmation text confirming your opt-out.
Support: For help or questions regarding SMS communications, text HELP to (888) 552-2060 or contact customer support directly.
Liability & Delivery: Mobile carriers are not liable for delayed or undelivered messages.
TSP Medical, PLLC is dedicated to protecting your personal information and maintaining the confidentiality of your health and contact data in accordance with state and federal laws, including HIPAA where applicable.
Information Collected: We collect your name, phone number, and communication preferences when you opt in to our SMS program or submit inquiries on our website.
How We Use Information: Mobile data collected through our SMS program is strictly used to deliver transactional messages, appointment notices, and service updates related to your relationship with TSP Medical, PLLC.
No Mobile Information Sharing Safeguard:
Strict Privacy Guarantee: Mobile phone numbers, opt-in consent data, and personal information collected for text messaging will never be sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.
At TSP Medical, PLLC, we use CharmHealth EHR to communicate securely and efficiently with our patients. You can receive automated appointment reminders, care updates, billing notices, and secure message alerts directly on your mobile device via SMS text messages.
Follow the instructions below to opt in to text messaging or update your notification preferences.
If you already have a Charm Patient Portal (PHR) account, you can enable or manage text notifications directly from your profile settings:
Log In: Go to the TSP Medical Patient Portal / Charm PHR. The details of opt-in are viewable at https://www.charmhealth.com/resources/addons/text-voice-notifications.html
Navigate to Settings: Click on your Profile / Account Icon in the top right corner and select Settings or My Profile.
Open Notification Preferences: Select the Notifications tab.
Enable SMS / Text Notifications:
Locate the Text (SMS) Notifications option.
Ensure your mobile phone number is accurate.
Toggle or check the box to Opt-In for SMS text reminders and care notifications.
Save: Click Save Preferences.
When completing intake forms or scheduling an appointment online through TSP Medical’s CharmHealth portal:
Enter your mobile phone number in the contact field.
Check the explicit SMS consent checkbox:
"I agree to receive transactional and informational SMS text messages from TSP Medical, PLLC (appointment reminders, care notifications, billing updates) at the number provided. Reply STOP to cancel at any time."
Complete and submit your intake form.
Effective Date: October 15, 2026
Welcome to TSP Medical, PLLC. This SMS Text Notification Customer Agreement ("Agreement") governs your participation in our text messaging program powered by our CharmHealth EHR patient engagement platform. Please read these terms carefully before opting in.
By opting in, you authorize TSP Medical, PLLC to send automated SMS text messages to your registered mobile phone number. These messages are designed to support your care and practice interaction, including:
Appointment confirmations, reminders, rescheduling, and cancellation notices.
Care notifications, visit summaries, and lab/diagnostic result alerts.
Billing notices, payment updates, and outstanding invoice reminders.
General practice communications and two-way customer service messaging.
Variable Frequency: Message frequency varies depending on your appointment schedule, ongoing care plan, billing cycle, and interactions with our practice.
Msg & Data Rates May Apply: Depending on your mobile carrier and wireless plan, standard text messaging and data rates may apply for messages sent or received. TSP Medical, PLLC does not charge any fee for sending or receiving text messages. Check with your wireless provider for details regarding your specific plan.
To Opt-Out: Reply STOP to any text message received from our organization. Upon receipt of your request, you will receive a single confirmation message, and no further text messages will be sent to your mobile device unless you explicitly re-enroll.
For Help / Assistance: Reply HELP to any text message, or contact our practice directly at (888) 552-2060 or via your Charm Patient Portal.
Carriers supported by our messaging gateways include major mobile operators (AT&T, Verizon, T-Mobile, Sprint, etc.) as well as regional carriers. Mobile carriers are not liable for delayed or undelivered messages.
Your privacy is of utmost importance to us. All personal and health information collected through our messaging program is handled in accordance with our overarching privacy practices and HIPAA regulations.
Strict Non-Sharing Policy: Mobile phone numbers, opt-in consent data, and text messaging records will never be sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes under any circumstances.